Customer Support Specialist (Sales) (f/m/d)
- Customer service and advice (German and English // B2B and B2C)
- Order processing and After-Sales-Service
- Team-internal communication (support, sales, marketing, IT) with regard to customer enquiries/li>
- Support in project-related customer communication
- Support of dealer base
- Active involvement in shaping processes within the company
- Experience in dealing professionally with customers, ideally in a B2B environment
- Excellent communication skills and enjoyment of customer contact
- Excellent language skills in German and very good English skills
- Knowledge in the use of common customer service software and ERP systems
- A reliable, proactive and fast working style
- Empathy and the ability to work in a team
- Enthusiasm for cycling and affinity for (bicycle) technology is an advantage
Employment relationship: permanent position
hours: min. 35 hours / week
Working hours: flexible working hours (Mon-Fri)
Earliest start date: March 2023
Customer Support Specialist (Sales) (f/m/d) 520€ base
- Customer service and advice (German and English // B2B and B2C)
- Order processing and After-Sales-Service
- Team-internal communication (support, sales, marketing, IT) with regard to customer enquiries/li>
- Support in project-related customer communication
- Experience in dealing professionally with customers, ideally in a B2B environment
- Excellent communication skills and enjoyment of customer contact
- Excellent language skills in German and very good English skills
- Knowledge in the use of common customer service software and ERP systems
- A reliable, proactive and fast working style
- Empathy and the ability to work in a team
- Enthusiasm for cycling and affinity for (bicycle) technology is an advantage
Employment relationship: 520€-base (Minijob)
hours: min. 10 hours / week
Working hours: flexible working hours (Mon-Fri)
Earliest start date: March 2023
Working student (f/m/d)
- Support in bike manufacturing and production
- Support in service case processing and other day-to-day business tasks
- Support with warehouse organisation
- Optimisation of process flows up to the possibility of working on projects independently
- Enrolment at a (technical) university, preferably in the field of mechanical engineering, engineering or comparable field of study
- Independent and structured way of working
- Ability to communicate and work in a team
- Enthusiasm for cycling and affinity for (bicycle) technology is an advantage
Employment relationship: student
Number of hours per week: min. 10 to max. 20 hours / week
Working hours: flexible working hours (Mon-Fri)
Earliest possible start date: April 2023
Data Process Manager (f/m/d)
- As a Data Process Manager:in, you will work with our small IT team to ensure internal data flows and build data assets in our data warehouse.
- You keep an eye on the data infrastructure, identify problems at an early stage and respond with appropriate adjustments.
- You work closely with the management and various teams and take on board their requirements, from which you in turn generate reporting and tools for our teams.
- You have at least 3 years of experience.
- SQL, Python and PowerBI are your daily working tools.
- You love to set up and optimize data flows and have already successfully implemented data projects.
- You are dedicated and a team player, have a structured and solution-oriented approach and can communicate clearly.
- Experience in managing smaller data projects and with Azure Cloud is an advantage.
Employment relationship: Full-time or part-time (at least 30 hours per week) with flexible working hours and location
Earliest possible start: Immediately
Product Designer (f/m/d)
- Significant design of bicycles and e-bikes from concept design to production with a focus on frame and component design.
- Creative design in coordination with the product management and marketing department
- Intensive teamwork with designers and production partners
- Visualisation of ideas and support of technical communication and documentation
- Work in a small motivated team of bicycle enthusiasts and engineering nerds
- Helping to design and shape the stylish urban mobility of the future
- Confident handling of CAD design programmes - preferably SolidWorks
- Good visualisation skills with Keyshot and the Adobe Creative Suite (Photoshop, InDesign and Illustrator)
- Experience in model making and handling modelling clay is desirable
- Experience with - for the bicycle industry relevant - manufacturing and production processes
- High own quality standards and a penchant for precision and details
- Independent, structured way of working combined with the ability to work under pressure, as well as personal commitment characterise you
- Fluent German and fluent English
- Strong communication skills, empathy and team spirit
Employment relationship: Full-time or part-time (at least 30 hours per week) with flexible working hours and location
Earliest possible start: Immediately
Service Mechanic (f/m/d)
- Assembly and completion of new bicycles, also e-bikes
- Repair and maintenance of customer bikes, mechanics as well as electronics
- Coordination of workshop orders
- Processing and monitoring complaints
- Procurement of materials and supervision of the workshop warehouse
- Communication with customers, advice on necessary maintenance and repair work
- Completed training as a bicycle mechanic or bicycle mechatronics technician is desirable
- At least 1 year of work experience or bicycle mechatrnics technician
- Craftsmanship and technical understanding
- Customer-oriented and independent work
- fluent in German or fluent in English
- Careful, conscientious and structured way of working
- Ability to work in a team, commitment and personal responsibility
Employment relationship: Full-time or part-time with flexible working hours and location
Earliest possible start: Immediately