Privacy Policy

Your trust is important to us. We strictly observe the statutory regulations in processing your person-specific data and would like to inform you here about our data acquisition and data utilization.

This policy may be accessed and printed at any time via https://www.schindelhauerbikes.de/en/privacy-policy.


1. Body responsible, and rights of those affected

The company c2g-engineering GmbH is the operator of this website www.schindelhauerbikes.de and shall be referred to as Schindelhauer Bikes hereafter.

You can request, at any time and free of charge, information about your data stored by us and can exercise your right to correction, blockage or deletion of your data. You can send your objection via e-mail or by letter. Please direct your request to the following contact details:

c2g-engineering GmbH
Schindelhauer bikes
Schlesische Straße 27
10997 Berlin
Germany

+49 (0) 30 695351900
info@schindelhauerbikes.de

In addition, you can, of course, at any time free of charge information about the data stored with us (see also point 7).

Schindelhauer Bikes is responsible for the collection, processing and usage of data according to GDPR (General Data Protection Regulation) and the TMG (Tele-Media law).

Schindelhauer Bikes uses our personal data only in accordance to prevailing legal regulations.


2. Collection and storage of person-specific data

What is person-specific data?

Person-specific data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include, for example, your name, your telephone number, your address, and all existing data that you disclose to us during registration and when opening your customer account. It does not include statistical data, which are collected when visiting Schindelhauerbikes.com, which cannot be traced back to person-specific data. These are, for example, general statistics about the number of visitors on specific sites.

Person-specific data is being collected in the following cases:

2.1. When visiting our website

When visiting our website, the servers of our web host (Timme Hosting) temporarily store every access in a log file. In this case, the IP address of the requesting computer and the date and time of access is recorded and stored until automated deletion after 21 days at the latest. In addition, we use cookies and web analytics services when visiting our website. See point 4 of this privacy policy.


2.2. When registering on our website

If you register with us via "My Account" or during the ordering process, we set up a customer account, i.e. password-protected, direct access to your existing data stored by us. This allows you, amongst other things, to view past orders, or to manage personal data. You agree to make sure to keep your login data/password private and not give access to third parties. We cannot account for misused passwords.

When registering on our website, Schindelhauer Bikes collects the following data as mandatory information:

  • Name (first name, surname);
  • Address (street, number, postal code and city);
  • Country
  • E-mail address
  • Telephone number (if shipped via a retailer)

Furthermore, Schindelhauer Bikes will ask for the voluntary statement of the date of birth. Also, if you act in the name of a EU company, your company’s Vat ID.

The compilation of the mandatory information is done to collect your data as our contractual partner. For your order we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you as a log-in name to your customer account. Furthermore you will receive your order- and shipping confirmation via this e-mail address.

We use the SSL-protocol in order to encrypt your data – before it is transmitted to us – so that a third party cannot reconstruct it. This encryption process will continue to ensure that your data will only be sent to our server. Upon arrival of your data on our server, it will be checked for completeness and correctness. After completion of the contract, the data is being stored under consideration of tax and commercial retention periods and then deleted after the deadline, unless you have consented to the further processing and use.


2.3. When subscribing to our newsletter

For the distribution of the newsletter, we have contracted Mailchimp, a company of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA. The privacy policy can be viewed here: https://mailchimp.com/legal/

When subscribing to our newsletter you can choose how we can contact you: by email from the mailing list or for further marketing purposes. We will then send you a confirmation mail, in which, as a last step, you can confirm your request to receive the specified e-mails. If you explicitly agreed to it, Schindelhauer Bikes will use your e-mail address to send you a regular newsletter. At the end of each newsletter there is a link where you can unsubscribe from the newsletter at any time. You can also unsubscribe here: https://schindelhauerbikes.us1.list-manage.com/unsubscribe?u=d6cbe60b9728a3c0c7c8e0887&id=1bad64927b

You can also unsubscribe from the newsletter at any time by writing (email, letter, fax) to the contact details listed under point 1.

With the help of MailChimp we can analyse our newsletter campaigns. When you open an e-mail sent by MailChimp, a file included in the e-mail (called web-beacon) connects to MailChimp's servers in the United States. This will determine if a newsletter message has been opened and which links may have been clicked. In addition, technical information is collected (e.g., time of retrieval, IP address, browser type, and operating system). This information can not be assigned to the respective newsletter recipient. They serve exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients.

A data processing agreement was concluded with MailChimp as per article 28 (3) sentence 1 GDPR.


3. Transfer of personal data to third parties

Without your explicit approval, Schindelhauer Bikes will not transfer or sell any data to third parties, unless it is essential for the completion of your order (e.g. when transferring data to our retailers, if you have chosen to have your bike shipped and assembled there during the checkout process). Different rules only apply if there is a deviating legal obligation or if it becomes vital in enforcing our rights, especially any compensations relating to our contract with you.

When processing orders, for example, the service companies used by us (transport companies, logistics companies, banks) are sent the data they require for processing and concluding orders. The data passed on to our service providers in this context may only be used by them for fulfilling their duties. Whenever there is a processing of data, we have contracts in place which are laid out in accordance to GDPR law.

Which data in the form of cookies may be transmitted to third parties, you can read in the following section.


4. Cookies – General Information

Cookies help in many ways to make your visit to our website easier, enjoyable and worthwhile. Cookies are small information files that are stored by your Internet browser on the hard disk of your computer. Cookies do not contain personal data. You can configure your browser so that no cookies are stored on your computer or a note always appears when you receive a new cookie.

We distinguish between three types of cookies:


  • Necessary cookies

The shop system stores in these cookies e.g. the contents of your shopping cart or your language setting. For example, should you be logged into your customer account while using the site, the information stored in cookies will be assigned to your customer account and saved. Also, the operation of our shop is not possible without Google Maps, due to the connection to our dealer search, including the choice of shipping to a dealer. A transfer of personal data to third parties is only necessary for the correct operation of our website. If you do not use the dealer search, no cookies are set.

Necessary cookies cannot be deactivated, as our shop would not work otherwise.

  • Statistics

Statistics cookies help website owners understand how visitors interact with Web pages by collecting and reporting information anonymously.

We use the service provider Google Analytics, for more information see point 4.1.

  • Marketing & Social Media

We use so-called third-party cookies of external services on this website. Through these cookies it is possible to gather information about the surfing habits, which in turn are evaluated for the delivery of relevant advertising or the determination of their success. This happens exclusively via pseudonymisation and does not allow direct assignment to or identification of you as a person. Further information under point 4.2.


4.1. Statistics & Web Analytics – Google Analytics

For the purpose of the needs-based design and continuous optimization of our website, we use Google Analytics on the basis of Article 6 (1) (f) GDPR. This is a web analytics service provided by Google Ireland Limited ("Google"), a company incorporated and operated under Irish law (register number: 368047), located at Gordon House, Barrow Street, Dublin 4, Ireland. In this context, pseudonymised usage profiles are created and cookies are used. The information generated by the cookie about your use of this website is transmitted on Google servers in the following, pseudonymous form:

  • Browser type / version,
  • used operating system,
  • Referrer URL (the previously visited page),
  • Host name of the accessing computer (IP address),
  • Time of the server request

Google operates servers around the world. Therefore, your data may also be processed on servers outside the EU, for example on servers of Google LLC. in the US. To comply with the EU Privacy Policy, Google has been certified to the requirements of the EU-US Privacy Shield Agreement.

The information is used to evaluate the use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage for the purpose of market research and customization of these websites. This information may also be transferred to third parties if required by law or as far as third parties process this data on their behalf. Your IP address will never be merged with other Google data. The IP addresses are anonymised, so that an assignment is not possible (so-called IP masking).

We use Google Analytics, including the features of Universal Analytics and Google Signals. Universal Analytics allows us to analyse the activities on our pages across devices (so-called cross device tracking) – for example, when accessing via laptop and later via a tablet. This is made possible by the assignment of a pseudonymous user ID to a user. Google Signals uses Google Analytics to collect visitor data and link it to the Google Accounts of logged-in users. Visitor data includes end user location, search history, YouTube history, and partnering Google websites. This data is used to provide cross-device aggregated and anonymized statistics on the behaviour of your users. However, no personal information will be forwarded to Google. Although Google Signals and Universal Analytics add additional functionality to Google Analytics, it does not mean that it limits privacy practices such as IP masking or the browser add-on listed under “Possible objection” below.

The associated cookies are stored, after giving consent, for a duration of between one day and 24 months.

You can prevent the installation of cookies by setting the browser software accordingly, as well as the cookie hint displayed at the beginning of your visit. However, please note that if you do this, you may not be able to use the full functionality of this website.

For more information about Google Analytics privacy, please refer to the Google Analytics policies: https://support.google.com/analytics/answer/4597324


Possible objection:

You may, at any time and with effect for the future, object to the data -transmission and –collection by Google. In order to do so, please download a browser-plugin provided by Google. It is available for multiple browsers and can be downloaded via http://tools.google.com/dlpage/gaoptout


4.2. Marketing and Social Media - Google & Facebook Products


4.2.1. Google services for marketing purposes

In addition to the analytics service Google Analytics, we use the following products from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, as well as Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland: YouTube and Google Maps. More detailed information on the respective data collection is given below.


Google Privacy Policy
More information on how to handle user data can be found in the Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/


Basis
The use of Google Services listed above is designed to give you an engaging look at our online offerings and to help you find the places we have listed on the site. This describes a legitimate interest in accordance to Article 6(1) of GDPR.


Objection against data collectionIf you do not want the ads you see be adjusted to your surfing habits and interests, you can opt out of personalized ads through Google’s settings. Click here for the privacy check from Google, where you can adjust your settings in your account: https://myaccount.google.com/privacycheckup/ 


  • YouTube with enhanced privacy

All YouTube videos displayed on this website are embedded in enhanced privacy mode. This mode means that, according to YouTube, only when the video is clicked, information is sent to YouTube and cookies are set. However, regardless of whether you're watching a video, YouTube connects to the Google DoubleClick network.

Once you click on a YouTube video on this site, you will be connected to the servers of YouTube. It tells the YouTube server which of our pages you've visited. When you're logged in to your Google or connected YouTube account, your browsing behaviour will be matched to your personal profile.

With the help of these cookies, YouTube can receive anonymised information about visitors to this website. This information will, among other, be used to collect video statistics, improve usability, and prevent fraud.

There is a possibility that other data processing operations will be triggered that we have no control over. The processing of your data is based on Art. 6 (1) f DSGVO.

The associated cookies are stored, after giving consent, for a duration of between one day and 24 months.


  • Google Maps

We use Google Maps as a location map for our dealer search function. A transfer of personal data to third parties will only occur if is necessary for the operation of our website. This happens for example, if you search for a Schindelhauer dealer using the dealer search and have it displayed on Google Maps-map. The same applies to the "pickup at dealer"-choice of delivery within the ordering process, as soon as the button "start dealer-finder" is clicked.

The associated cookies are stored, after giving consent, for a duration of between between three and 24 months.


4.2.2. Other services


  • Facebook Pixel

Within our website we use the "Facebook Pixel" of, Facebook Inc. 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). The Facebook Pixel is an analysis tool with which we can measure the effectiveness of our advertising within the Facebook network (Facebook.com and Instagram.com). This can be used to analyse the actions that people take on this site, provided they have a Facebook or Instagram account and are logged into this account. The Pixel is also used for target group creation, so-called "custom and lookalike audiences".

The Facebook Pixel becomes active as soon as an action is taken on this website. Such actions include, for example, adding an item to the cart or a purchase. We use the actions to target Facebook users with specific ads. The Facebook Pixel captures these actions (so-called "events") in a pseudonymised form, via the setting of the Pixel there is no direct assignment to your person.

The associated cookies are stored, after giving consent, for a duration of between one day and 15 months.


Learn more about how Facebook processes your information: https://www.facebook.com/ads/about/?entry_product=ad_preferences 

Here you can manage your advertising preferences on Facebook: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen 

Click here for Facebook's privacy policy: https://www.facebook.com/privacy/explanation 


5. Information, blockage, correction and deletion of data

You can request, at any time and free of charge, information about your data stored by us and can exercise your right to correction, blockage or deletion of your person-specific data. You can send your objection via e-mail or by letter. Please direct your request to the contact details listed under point 1.

You can also view and change your address and order data stored by us at any time by logging into our website with your login data under "My Account". You can delete your data or your entire user profile at any time. This can be done by using the "delete account" button in your user profile or by sending an appropriate request to the contact details listed under point 1. We point out that in the case of deletion of your data, a use of our services is not or not fully possible.


6. No liability for partner sites

Schindelhauer Bikes hereby points out that other websites and services accessible though our website, or partners collecting data in connection with promotions and raffles or the like, may have differing privacy policies independent from Schindelhauer Bikes’ policy. Schindelhauer Bikes assumes no liability for these proceedings and policies that are not connected whatsoever with Schindelhauer Bikes.


7. Actuality of the privacy policy

This privacy policy is currently in effect and dated from 06 November 2019 (06.11.2019).This policy may be accessed and printed at any time via our website https://www.schindelhauerbikes.de/en/privacy-policy.