On equal footing
What sets us apart from many others is that we have a high-quality range, but are still a relatively young and easy-going team that attaches great importance to customer service. And if a customer is not satisfied, we try very hard to somehow make them a happy customer, too. Unfortunately, small bike shops have a bad reputation, but we want to show people that there is another way. We also don't want to come across as arrogant. The normal older women with their diamond bicycles are treated in the same way as the manager from California. It doesn't matter to us at all – everyone is treated equally.
We have always tried our best and have quite a high level of customer satisfaction and a large customer base. The online reviews are pretty good too, so we seem to have some things done right. (laughs) In addition, we want to treat our employees properly, respect them and pay fairly.